Be aware. Pay attention. Stay safe.
Be aware. Pay attention. Stay safe.
HandsOffMF will replace all defective items for up to 14 days after the invoice date except for TASER products. SEE GUIDELINES BELOW.
NOTE: If a product has a longer warranty period, it will be indicated in the product description on our website. Do not under any circumstances disassemble the product. Disassembling the product will void any warranty and refund privilege.
Please test the product before returning it to HandsOffMF. If an item is returned to HandsOffMF and found to be working, the customer will have to pay return shipping charges. Also, the item must not show signs of abuse or misuse. All parts and accessories must be included. Once HandsOffMF receives the return HandsOffMF will determine whether or not it is defective and then process your request.
NOTE: The customer is responsible for paying for the return postage when sending back defective units or non-defective units.
HandsOffMF will gladly accept a product back for exchange within 14 days after the date of invoice on most products. Please note that this does NOT apply to TASER products. Under no circumstances will we accept exchanges on TASER products. Furthermore, certain items cannot be exchanged at all. Due to the nature of the product, HandsOffMF cannot accept exchanges or returns on Mace spray or pepper spray products due to wrong color, size or brand ordered. These products may have been inadvertently compromised. These products must be completely reliable without malfunction or lowered pressure in product canisters in self defense situations.
Each product returned must be in its original packaged condition, UNOPENED and ready to go back on the shelf in resalable condition. On non-defective items that are acceptable for return, there will be a 10% restocking fee. If you are exchanging a product due to any other reason other than the product being defective, you will be charged our standard shipping cost of $9.95 to have the exchanged product shipped back to you. Exchanges are contingent upon product inspection once HandsOffMF receives it.
NOTE: The customer is responsible for paying for the return postage when sending back defective units or non-defective units.
HandsOffMF will gladly accept a product back for a refund within 14 days after the date of the invoice. Each product returned must be in its original packaged condition, UNOPENED and ready to go back on the shelf in resalable condition. On non-defective items that are acceptable for return, there will be a 10% restocking fee.
Please note that this does NOT apply to TASER products. Under no circumstances will HandsOffMF accept returns on TASER products. Furthermore, certain items cannot be returned. Due to the nature of the product, we cannot accept exchanges or returns on Mace or pepper spray products. These products may have been inadvertently compromised. These products must be completely reliable without malfunction or lowered pressure in product canisters in self defense situations. Returns are contingent upon product inspection once we receive it. SEE GUIDELINES BELOW.
NOTE: The customer is responsible for paying for the return postage when sending back defective units or non-defective units.
Please carefully read and follow the guidelines below:
Please contact HandsOffMF at returns@handsoffmf.com for an RMA (Return Merchandise Authorization) number and the address in which to return your product. The RMA number must be written on the outside of the box for receiving purposes. Returns will not be accepted without an RMA number. Please provide a note with your name, order number, order date, address, what you are returning, daytime telephone number, and the reason for the return.
If you lost something that goes with your order, you cannot return it. Non-defective products returned opened and not in original packaging will not be accepted. Products returned damaged by user will not be accepted. All returns, refunds or exchanges must be approved by HandsOffMF before any refunds are made.
Refunds will be credited minus any shipping and handling charges that were paid by us and applicable restocking fees. The cost of shipping your order to you, whether you paid for shipping or we paid for shipping, and applicable restocking fees will be deducted from any refund given.
Example:
If your product cost was $24.95 plus $9.95 shipping, your refund will be the cost of the item, minus restocking fees if applicable (does not apply to defective products). Shipping fees are non-refundable.
HandsOffMF guarantees all of our products to be free of defects in workmanship and material for 30 days (unless manufacturer's warranty is longer) after sale to the customer. HandsOffMF will replace or repair the product(s) at our option providing there is no evidence of customer misuse, or alteration.
All of our stun devices have a lifetime warranty and will be covered as such as long as there has not been any misuse of the product.
Due to the nature of the products, Hidden Cameras and Surveillance orders cannot be canceled or refunded. Please contact HandsOffMF directly if you have any questions regarding these products.
If the product has a manufacturers defect or is damaged during shipment to you, please contact HandsOffMF at customerservice@handsoffmf.com immediately so that HandsOffMF can get your product repaired or replaced right away.
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